Return and Replacement Policy

At Nemichand Jewels, customer satisfaction is our top priority. Our return and replacement policy is designed to address any issues you may encounter with your order promptly and efficiently. Please review the following guidelines to understand our policy.

Return and Replacement Conditions

  1. Eligibility for Replacement:

    • Damaged Products: If your product is damaged during transit.
    • Incorrect Products: If you receive an incorrect product.

  2. Ineligible for Return/Replacement:

    • Nose Pins, Nose Rings, and Piercing Jewelry: Due to hygiene reasons, these items cannot be returned or replaced.
    • Customized Items: Products made on order or customized items cannot be exchanged or returned.

Process for Return and Replacement

  1. 360° Video Evidence Requirement:

    • A clear, uncut video of the parcel opening is required. The video must start from the sealed parcel and show the entire unboxing process, focusing on the product’s condition.

  2. Contact Timeline:

    • Customers must contact us within 24 hours of receiving their order. Requests made after this period will not be accepted.

  3. Condition of Return:

    • Items must be returned in their original condition, including packaging, documentation, and any accessories.
    • Any sign of use, wear, or damage not caused during transit will void the return policy.

  4. Inspection and Approval:

    • All returned items will be inspected upon receipt. Returns that do not meet our conditions will not be accepted, and the item will be returned to the customer at their expense.

Steps to Initiate a Return or Replacement

  1. Record a 360° Video:

    • Before opening the parcel, start recording a video.
    • Ensure the video clearly shows the sealed parcel.
    • Continue recording as you unbox the parcel, ensuring the product’s condition is clearly visible.

  2. Contact Us:

    • Email us at contact@nemichandjewels.com within 24 hours of receiving your order.
    • Include your order number, a brief description of the issue, and attach the unboxing video.

  3. Review and Response:

    • Our customer service team will review your request and the provided video.
    • We will contact you within 48 hours to discuss the next steps.

  4. Return Shipping:

    • Once your return is approved, we will provide instructions for sending the product back.
    • Ensure the product is returned in its original packaging along with any certificates or tags, if applicable.

  5. Refund Process:

    • Refunds will be issued to the original payment method (credit/debit card or bank account).
    • Refunds will be processed within a week after we receive the returned shipment.
    • We aim to resolve all returns/refunds within one month of the issue being raised.

Additional Information

  • Size, Length, Weight, Finish: Please verify all product details on our website before placing your order. We strive to provide all necessary information.
  • Shipping Costs: Nemichand Jewels will cover the shipping costs for the replacement of damaged or incorrect products.
  • Return Shipping Costs: If a return is initiated for any reason other than damaged or incorrect products, the customer is responsible for return shipping costs.
  • Dispute Resolution: In case of any dispute regarding returns or replacements, Nemichand Jewels reserves the right to make the final decision.
  • Changes to Policy: Nemichand Jewels reserves the right to modify this return and replacement policy at any time without prior notice. Any changes will be updated on our website.

    Cancellation Policy

    1. Order Cancellation by You

    • Cancellation Timeline: You may cancel your order within 24 hours of placing it.
    • How to Cancel: To initiate a cancellation, please contact us within 24 hours at +919029264567 or via email at contact@nemichandjewels.com.
    • Cancellation Fee: A 2% bank transaction charge will be deducted from the refund amount for any canceled orders.
    • Credit Note Option: Alternatively, you may opt to receive a credit note for the full order amount, which will be valid for 6 months.

    2. Order Cancellation by Us

    • Reasons for Cancellation: We reserve the right to cancel an order at any time due to unforeseen circumstances, inventory issues, or suspected fraudulent activity.
    • Refund: In the case of prepaid orders, a full refund will be issued for canceled orders initiated by us.

 

Contact Us

For any questions or concerns regarding our return and replacement policy, please feel free to contact our customer support team at:

  • Email: contact@nemichandjewels.com
  • Phone: 9029264567
  • Address: B1-34, Kothari Milestone mall, SV Road, Malad West, Mumbai-400064

We appreciate your understanding and cooperation in adhering to these guidelines. Thank you for choosing Nemichand Jewels!