Privacy policy

PRIVACY POLICY

Nemichand Jewels

At Nemichand Jewels, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website hosted on the Shopify platform.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

Order & Transaction Information

  • Order details and purchase history

  • Communication with our support team

Payment Information

Payments are processed securely through Shopify and authorised third-party payment gateways.
We do not store or have access to your debit/credit card or banking details.

Technical Information

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data

2. HOW WE USE YOUR INFORMATION

We use your information only for legitimate business purposes, including:

  • Processing, shipping, and delivering orders

  • Providing customer support and handling queries, returns, or complaints

  • Sending order updates and service-related communications

  • Marketing communications (only where consent is provided)

  • Improving website performance and user experience

  • Preventing fraud and ensuring platform security

  • Complying with legal and regulatory requirements

3. SHOPIFY & THIRD-PARTY SERVICES

Our website is hosted on Shopify Inc., which provides the e-commerce platform for selling our products.

We may share necessary information with:

  • Payment gateway providers

  • Courier and logistics partners

  • Technology and analytics service providers

These third parties process data according to their own privacy policies and applicable laws.

4. DATA SHARING & DISCLOSURE

We do not sell, rent, or trade your personal information.

Your information may be disclosed only when necessary, including:

  • To fulfill your order (delivery, payment processing)

  • To comply with legal obligations or lawful requests

  • To prevent fraud, misuse, or security threats

  • To enforce our Terms of Service and policies

5. DATA SECURITY

We implement reasonable security measures to protect your personal data.

Shopify uses encryption and secure servers to process information.
However, no method of online transmission is completely secure, and absolute security cannot be guaranteed.

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies to:

  • Enable essential website functionality

  • Improve browsing experience

  • Analyze website traffic

You can manage or disable cookies through your browser settings. Some website features may be affected if cookies are disabled.

7. DATA RETENTION

We retain personal information only for as long as necessary to:

  • Complete transactions

  • Provide customer support

  • Comply with legal, tax, or regulatory requirements

  • Resolve disputes and enforce agreements

8. YOUR RIGHTS & CHOICES

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of data (subject to legal obligations)

  • Opt out of marketing communications at any time

Requests can be sent to us at contact@nemichandjewels.com.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.

10. GRIEVANCE OFFICER

In accordance with the Consumer Protection (E-commerce) Rules, 2020, the details of our Grievance Officer are as follows:

Grievance Officer:
Email: contact@nemichandjewels.com
Phone: +91-9029264567
Address: Mumbai, Maharashtra, India

All grievances will be acknowledged within 48 working hours.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.
Any changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.

12. CONTACT US

For any privacy-related questions or concerns, please contact us at:

šŸ“§ contact@nemichandjewels.com
šŸ“ž +91-9029264567
šŸ“ B1-34, Kothari Milestone Mall, SV Road, Malad West, Mumbai ā€“ 400064, India