Terms of service
OVERVIEW
This website is operated by Nemichand Jewels. Throughout the site, the terms āweā, āusā, and āourā refer to Nemichand Jewels. Nemichand Jewels offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By accessing our website and/or purchasing from us, you engage in our āServiceā and agree to be bound by the following Terms of Service (āTermsā), including all additional policies referenced herein or available by hyperlink.
If you do not agree to these Terms, you may not access the website or use our services.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services.
SECTION 1 ā ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction or have legal consent to use this website.
You agree not to use our products for any unlawful or unauthorized purpose, nor to violate any applicable laws while using our services.
Any breach of these Terms may result in immediate termination of services.
SECTION 2 ā GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that content (excluding payment information) may be transferred unencrypted over various networks. Payment information is always encrypted.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
SECTION 3 ā ACCURACY OF INFORMATION
We strive to ensure all information on this site is accurate; however, we do not guarantee completeness or timeliness. Product information is provided for general reference and may be updated without notice.
Any reliance on information provided is at your own risk.
SECTION 4 ā PRICING & SERVICE MODIFICATIONS
Prices for products are subject to change without notice.
We reserve the right to modify or discontinue any product or service without liability.
SECTION 5 ā PRODUCTS & JEWELLERY DISCLAIMERS
Per-Piece Pricing & Weight Disclaimer
All jewellery sold by Nemichand Jewels is sold per piece, not by metal weight.
Any weight mentioned (if any) is approximate, provided for reference only, and not the basis of pricing.
Pricing includes design, craftsmanship, materials, labour, and workmanship.
Handcrafted Nature
Jewellery is handcrafted; minor variations in design, finish, or weight are natural and not considered defects.
Purity Disclaimer
Our jewellery is crafted using 925 sterling silver.
Industry-accepted purity variations of approximately Ā±2% to Ā±2.5% may occur due to manufacturing processes.
Any purity-related concern must be reported at the time of delivery as per our Return & Refund Policy.
Hallmarking
Due to size limitations, certain small items (such as nose pins or rings) may not carry a visible hallmark.
SECTION 6 ā ORDER ACCEPTANCE & BILLING
We reserve the right to refuse or cancel any order due to stock unavailability, pricing errors, or payment issues.
You agree to provide accurate billing and contact information for all purchases.
SECTION 7 ā RETURNS & REFUNDS
All returns, replacements, and refunds are governed strictly by our Return & Refund Policy, available on our website.
Used, damaged, mishandled, or post-delivery broken jewellery is not eligible for return or replacement.
SECTION 8 ā THIRD-PARTY SERVICES
We are not responsible for third-party tools, services, or websites linked through our platform.
Use of third-party services is at your own risk.
SECTION 9 ā USER CONTENT
Any feedback, suggestions, or submissions provided by users may be used by Nemichand Jewels without restriction or compensation.
Users are solely responsible for their submissions and must not violate third-party rights or applicable laws.
SECTION 10 ā PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.
SECTION 11 ā ERRORS & OMISSIONS
We reserve the right to correct any errors or inaccuracies and to cancel orders if information is incorrect, even after order placement.
SECTION 12 ā PROHIBITED USES
You are prohibited from using this website for unlawful, abusive, fraudulent, or harmful activities, including violating intellectual property rights or security features.
SECTION 13 ā DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
Our services and products are provided āas isā and āas availableā.
To the maximum extent permitted by law, Nemichand Jewels shall not be liable for indirect, incidental, or consequential damages arising from use of our products or services.
Nothing in these Terms limits consumer rights available under applicable Indian consumer protection laws.
SECTION 14 ā INDEMNIFICATION
You agree to indemnify and hold harmless Nemichand Jewels from any claims arising from your breach of these Terms or violation of law.
SECTION 15 ā SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions shall remain valid.
SECTION 16 ā TERMINATION
We may terminate or suspend access to our services at any time for violation of these Terms.
SECTION 17 ā ENTIRE AGREEMENT
These Terms, along with our policies, constitute the entire agreement between you and Nemichand Jewels.
SECTION 18 ā GOVERNING LAW & JURISDICTION
These Terms are governed by the laws of India.
All disputes shall be subject to Mumbai, Maharashtra jurisdiction only.
SECTION 19 ā CHANGES TO TERMS
We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of changes.
SECTION 20 ā INTELLECTUAL PROPERTY
All website content is the intellectual property of Nemichand Jewels and may not be used without permission.
SECTION 21 ā CANCELLATION POLICY
Orders may be cancelled within 24 hours of placement, subject to applicable payment gateway or processing charges.
Orders cancelled by us due to stock or technical issues will receive a full refund.
SECTION 22 ā GRIEVANCE OFFICER
In accordance with the Consumer Protection (E-commerce) Rules, 2020:
Grievance Officer:
Email:Ā contact@nemichandjewels.com
Phone: +91-9029264567
Address: Mumbai, Maharashtra, India
All grievances will be acknowledged within 48 working hours.
SECTION 23 ā CONTACT INFORMATION
For questions regarding these Terms, contact us at:
š§ contact@nemichandjewels.com
š Address:
B1-34, Kothari Milestone Mall,
SV Road, Malad West,
Mumbai ā 400064, India